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TrackScotland Cancellation Policy

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Sun Nov 13, 2011 4:45 pm PostPost subject: TrackScotland Cancellation Policy
AK
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Joined: 27 Nov 2006
Posts: 19222
Location: Aberdeen

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If you have to cancel your trackday booking, you need to inform Adam or Fee ASAP by email at adam@trackscotland.co.uk / fee@trackscotland.co.uk.
Please do not post on the forums as posts may be missed.

Cancelled bookings will be treated in the following ways;


Informed Cancellation Able to Fill the Booking

If we are informed of cancellation (at any time prior to the date of the event) and are able to refill the place, a full refund will be offered.
The more notice we are given the more likely we will be able to offer you a refund so please let us know as soon as possible.


Informed Cancellation Unable to Fill Cancelled Booking - 5 days notice or more:

If we are informed of the cancellation 5 working days or more prior to the event and are unable to fill the space, a full credit will be offered to another event of your choice (up to the same value paid, minus paypal fees). No refund will be offered.


Informed Cancellation Unable to Fill Cancelled Booking - less than 5 days notice:

If we are informed of the cancellation less than 5 working days prior to the event and are unable to refill the place, 50% of the booking will be retained and 50% of the booking fee will be carried forward to another event of your choice. No refund will be offered.


Informed Cancellation Unable to Fill Cancelled Booking - within 24 hours of event:

If we are informed of the cancellation within 24 hours of the event and are unable to refill the place, no refund/credit will be offered.


Uninformed Cancellation:

If we are not informed of the cancellation prior to the event, the whole booking fee will be forfeited.


Changing Drivers:

If you are unable to attend a booked trackday, you are permitted to find someone yourself to take the space. You will need to provide us with their details (name, car and email address) so that we can contact them with the trackday information. Please give us as much notice of this as possible.


Credits

In the event that a credit is given for a cancelled booking, this must be used within the same calendar year as the cancelled booking, or for the first trackday of the following calendar year.

Combo Bookings

In the event that you book two trackdays on a discounted 'combo' basis and subsequently cancel one of those trackdays, the benefit of the discounted rate will no longer apply and the retained trackday will revert to the original price. You will receive a refund/credit of the balance
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